Shipping policy
Shipping Rates
Rates are based on weight and destination. All prices include handling fees.
Standard Shipping Rates
| Weight | Croatia | EU Zone 1* | EU Zone 2* | North America | Rest of World |
| 0 - 2kg | €5.00 | €8.00 | €12.00 | Contact us | Contact us |
| 2kg - 5kg | €5.00 | €12.00 | €15.00 | Contact us | Contact us |
| over 5kg | €5.00 | €14.00 | €20.00 | Contact us | Contact us |
Free Delivery Thresholds:
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Croatia: over 50€
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EU Zone 1: over 100€
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EU Zone 2: over 100€
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North America/Rest of World: Not available
*Zone Definitions
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Zone 1: Austria, Czechia, Germany, Hungary, Slovenia.
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Zone 2: Rest of EU & Switzerland.
Delivery Times
All orders are processed within 1-2 business days.
| Delivery Zone | Estimated Delivery Time |
| Croatia | 1-2 business days |
| EU Zone 1 (Austria, Czechia, Germany, Hungary, Slovenia) | 3-5 business days |
| EU Zone 2 (Rest of EU & Switzerland) | 3-5 business days |
Note: Delivery times are estimates and may vary during peak seasons.
We ship with trusted carriers
We partner with trusted carriers such as Croatian Post (Hrvatska Pošta) and GLS.
Shipping Issues & Support
We are here to help resolve any shipping concerns quickly and efficiently.
Lost or Damaged Items
If your order arrives damaged, is lost, or is defective, please inspect the package upon reception and contact us immediately (within 48 hours of delivery) so that we can evaluate the issue and make it right.
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Reporting Damage: Please email us at dorian@zumzz.com with your order number and clear photos of the damage or defect.
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Special Policy for Broken Jars: If a customer receives a broken jar of honey or propolis (due to shipping in glass), we will issue a full refund for the price of the broken product once the claim and photos have been verified.
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General Verification: If any other item is found to be defective, damaged, or incorrect, and the claim is verified, we will offer a replacement or a full refund for the product price.
Incorrect Address
Please double-check your shipping address before completing your order.
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Before shipment: Contact us immediately to update the address at no charge.
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After shipment: Additional shipping fees may apply for address corrections.
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Undeliverable packages: The customer is responsible for re-shipping costs.
Shipping Delays
While we strive to meet all delivery estimates, unexpected delays can occur due to:
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Severe weather conditions
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Carrier backlogs during peak seasons
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Customs processing for international orders
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Natural disasters or emergencies
Our commitment: We will proactively notify you of any significant delays and provide updated tracking information.
Action before contacting us: Please check with your local post office and provide them with the tracking number, as they may have more immediate information.
Returns & Exchanges
Return shipping policy:
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Customers are responsible for return shipping costs unless the item was defective or incorrect.
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Original shipping costs are non-refundable.
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International customers may be subject to additional customs fees.
Returns must be initiated within 30 days of delivery and items must be in their original condition.
Need Help?
Our customer support team is ready to assist you with any shipping concerns. Please use our official contact page for support.
