Pravila refundacije

General Return Conditions

We want you to be completely satisfied with your purchase. If you are not, you may return items in accordance with the following terms:

  • Return Window: Returns must be initiated within 30 days of the delivery date.

  • Item Condition: All returned items must be in their original, unused condition, with all original packaging intact.

  • Proof of Purchase: A receipt or proof of purchase (such as your order number) is required for all returns.

  • Non-Returnable Items: Gift cards and products on sale

 

How to Initiate a Return

To start a return, please contact us immediately via email at dorian@zumzz.com.

Please include the following information in your email:

  1. Your full name.

  2. Your order number.

  3. The item(s) you wish to return.

  4. The reason for the return.

Once your return is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

  • Delayed Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

  • Original Shipping Costs: Please note that original shipping costs are non-refundable, and this amount will be deducted from your total refund unless the return is a result of our error.

 

Lost or Damaged Items

If your order arrives damaged, is lost, or is defective, please inspect the package upon reception and contact us immediately (within 48 hours of delivery) so that we can evaluate the issue and make it right.

  1. Reporting Damage: Please email us at dorian@zumzz.com with your order number and clear photos of the damage or defect.

  2. Special Policy for Broken Jars: If a customer receives a broken jar of honey or propolis (due to shipping in glass), we will issue a full refund for the price of the broken product once the claim and photos have been verified.

  3. General Verification: If any other item is found to be defective, damaged, or incorrect, and the claim is verified, we will offer a replacement or a full refund for the product price.

 

Return Shipping and Costs

  • Customer Responsibility: Customers are responsible for paying the shipping costs for returning an item unless the return is due to an error on our part (e.g., incorrect or defective item).

  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance when returning items. We cannot guarantee that we will receive your returned item.

  • International Returns: International customers are responsible for all return shipping fees, duties, and taxes. Any customs fees incurred upon return will be deducted from your refund.

 

Need Help?

 

Our customer support team is ready to assist you with any return and refund concerns. Please use our official contact page for support.